When trading futures, you may experience issues with orders failing to place or execute. Here are some potential reasons:
Why Orders Fail to Place:
- Insufficient Margin:
The available margin is too low to open the requested position. This may be due to other pending orders using up margin or the order size exceeding the current position size. To resolve this, please increase your margin or leverage.
- Position Limits:
Your stop-loss/take-profit orders or oversized reverse positions may require more margin than is currently available given your leverage. Review your position size and margin requirements.
- Order Size Below Minimum:
The order size you've specified is below the minimum requirement for this particular futures trading pair. Please adjust the order size to meet the minimum.
- Reduce Only:
You don't have an existing opposite position to reduce. This error occurs when you try to place a 「Reduce Only」 order without a corresponding open position.
Why Orders Fail to Execute:
- Price Not Matched:
The market price has not yet reached the price you set for your stop-loss or take-profit order. These types of orders only execute when the market price matches the order price. The mark price or last traded price can trigger the order.
- Price Too Far From Market:
The price you've set is outside the current order book depth, so your full order may not be executable. With large positions, only partial order execution may be possible.
- Margin Check Failed (for Stop-Loss/Take-Profit):
These types of orders require both a trigger price and an execution price. Margin is checked twice - when the order is placed and again when the order is executed. If your available margin is insufficient when the order tries to execute (e.g., due to losses or withdrawals), the order will expire.
If you have any issues with orders, please contact our customer service team for assistance.
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