How to Enable Google Authenticator (2FA)

1. Log in to your LBank account and click on your avatar, then select "Security".

2. Click on "Two-Factor Authentication" and then click "Add" to proceed to the "Bind Google Authenticator" page.

3. Follow the instructions to enable Google Authenticator. Download and install the Google Authenticator app on your mobile device. Once installed, click "Next" to continue.

4. You will now see a QR code on the screen. Open the Google Authenticator app, tap the "+"icon, and scan the QR code. Then click "Next".Enter the email verification code and click "Confirm".

Note: If you are unable to scan the QR code, you can manually enter the provided setup key. Make sure to write down the backup key to recover your Google Authenticator in case of a lost phone.

5. You have now successfully enabled Google Authenticator 2FA to protect your account.

Frequently Asked Questions

1. What should I do if I encounter a "Binding Failed" error?

• Make sure you have installed Google Authenticator.
• Try synchronizing the time on your phone and computer.

• Verify that you have entered the correct password and 2FA code.
• Ensure that your phone's date/time setting is set to "Automatic".

2. How can I re-enable Google Authenticator if I lost access to my old Google Authenticator app?

• If you have backed up the 16-digit code when you first enabled Google Authenticator, you can re-enable Google Authenticator by simply entering the backup key into the new app.
• If you didn't save a backup, you will need to disable and re-enable Google Authenticator on the LBank website.

3. What should I do if I see a "2FA Verification Code Error"?

• Try synchronizing the time on your phone (for Google Authenticator) and computer.
• Use incognito/private mode on your browser.
• Clear your browser's cache and cookies.
• Attempt logging in through the LBank mobile app.
• If none of the above solutions work, you will need to reset and re-enable your Google Authenticator setup.