LBank is continuously improving our SMS authentication coverage to enhance the user experience. However, some countries and regions are currently not supported.
If you are unable to enable SMS authentication, please use Google Authentication as your primary two-factor authentication instead. You can enable Google Authentication (2FA).
If you have activated SMS authentication but are not receiving the verification codes, please follow these steps:
- Ensure that your mobile device is connected to a stable network.
- Temporarily disable any antivirus, firewall, or call blocker applications on your phone, as they might be preventing the delivery of our SMS codes.
- Restart your mobile device.
- If you are still not receiving the codes, please reach out to LBank's online live chat support for further assistance.
When reaching out for support:
- Provide your LBank account details
- Specify you are having issues receiving SMS codes
- Give details like your mobile number and mobile carrier
- LBank's agents will try to troubleshoot why the SMS codes are not being delivered to your number and provide further solutions.
LBank Community
For any assistance, please contact us at our official email service@lbank.com. We are dedicated to providing quality, professional and prompt support.
Disclaimer: Digital assets are subject to high market risks and price volatility. The value of your investments may fluctuate, and could even lead to a loss of principal. You are solely responsible for your investment decisions, and LBank is not liable for any losses you may incur. You should invest only in products you are familiar with and understand the risks involved. You should carefully consider your investment experience, financial status, investment objectives, and risk tolerance, and consult an independent financial advisor before any investment. Past performance is not a reliable indicator of future performance. Content on the LBank platform does not include advice or recommendations, and should not be construed as financial advice.
LBank reserves the right in its sole discretion to amend or cancel this announcement at any time and for any reasons without prior notice.
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