If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow the below instructions to retrieve your asset:
- Check if you fit the below circumstances, if so, your asset cannot be retrieved.
- The address you deposited to does not exist
- The address you deposit to is not LBank address
- The token you deposited hasn’t listed on LBank
- Other non-retrievable circumstances
You can send your request to LBank’s customer service(firstname.lastname@example.org). We will reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 30 working days, thank you for your patience.