What should I do if I deposit my tokens to the wrong address?

If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow the below instructions to retrieve your asset:

1. Check if you fit the below circumstances, if so, your asset cannot be retrieved.

• The address you deposited to does not exist
• The address you deposit to is not LBank address
• The token you deposited hasn’t listed on LBank
• Other non-retrievable circumstances

You can send your request to LBank’s customer service(service@lbank.info). We will reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 30 working days, thank you for your patience.