When processing withdrawals on LBank, you may encounter a temporary suspension of the withdrawal service. This can be due to various reasons such as technical maintenance, network upgrades, or security risks. The recovery time may vary depending on the specific situation. If this occurs, please be patient while the issue is resolved or contact customer support for the latest updates.
Below are some common reasons for a withdrawal suspension:
1. Temporary Account Withdrawal Restriction
To protect your account's security, after performing certain security operations, such as changing your password, your account's withdrawal function will be temporarily suspended. The specific situations include:
- Resetting your password or modifying Google Authenticator → Withdrawals will be suspended for 24 hours.
- Resetting SMS/Google authentication, unlocking your account, or updating your email address → Withdrawals will be suspended for 24 hours.
The withdrawal function will be automatically reactivated after the suspension period, and this security measure is designed to protect your assets. Please note that the suspension cannot be lifted before the specified time has elapsed.
Additionally, if the system detects abnormal activity in your account, the withdrawal function may also be temporarily disabled. If you encounter this issue, please contact customer support for further assistance.
2. Suspension of Specific Asset/Blockchain Withdrawals
The withdrawal service for certain assets or blockchains may be suspended due to the following reasons to ensure transaction security:
- Blockchain network upgrades, forks, or maintenance
- Network congestion causing transaction delays
- Contract/node upgrades by project teams
Actions to Take:
- Check withdrawal pages for suspension notices.
- Monitor official announcements for updates.
- Contact support for further clarification.
3. Wallet Maintenance
To enhance fund security and wallet service stability, LBank conducts regular maintenance. During this period, all deposit and withdrawal functions will be temporarily suspended.
Recommendations:
- Maintenance durations vary. Stay informed via official channels.
- Allow sufficient time for service restoration before initiating transactions.
Reminder:
- You can check the withdrawal page for the specific reason behind the suspension.
- If you have any questions, please contact customer support for assistance.
LBank Community
For any assistance, please contact us at our official email service@lbank.com. We are dedicated to providing quality, professional and prompt support.
Disclaimer: Digital assets are subject to high market risks and price volatility. The value of your investments may fluctuate, and could even lead to a loss of principal. You are solely responsible for your investment decisions, and LBank is not liable for any losses you may incur. You should invest only in products you are familiar with and understand the risks involved. You should carefully consider your investment experience, financial status, investment objectives, and risk tolerance, and consult an independent financial advisor before any investment. Past performance is not a reliable indicator of future performance. Content on the LBank platform does not include advice or recommendations, and should not be construed as financial advice.
LBank reserves the right in its sole discretion to amend or cancel this announcement at any time and for any reasons without prior notice.
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